Return Policy

At AuraDigits, we want you to love your purchase. If you are not fully satisfied, we’re here to help with our Returns & Refunds Policy.

Eligibility for Returns

  • Returns are accepted within 14 days of the delivery date.
  • To be eligible, your item must be unused, in the same condition that you received it, and in its original packaging.
  • A receipt or proof of purchase is required for all returns.

Non-Returnable Items

Please note that the following items cannot be returned:

  • Digital goods (e.g., e-books, software downloads).
  • Perishable items.
  • Final sale or clearance items.
  • Personalized or custom-made products.

Return Process

To start a return, please contact us at support@auradigits.com with the following information:

  1. Your order number.
  2. The name of the item(s) you wish to return.
  3. The reason for the return.
  4. If the item is defective or damaged, please include photo evidence.

Once your return is approved, we will provide you with detailed instructions on how and where to send your package.

Refunds Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7–10 business days.
  • Please note it may take some additional time for your bank or credit card company to process and post the refund to your account.

Exchanges

We only replace items if they are defective, damaged, or if you received the wrong item. To request an exchange for the same item, please contact us at support@auradigits.com, and we will guide you through the process.

Shipping Costs

  • Customers are responsible for paying for their own shipping costs for returning an item.
  • Original shipping costs are non-refundable.
  • If the return is due to our error (e.g., a defective, damaged, or incorrect item), we will cover the return shipping costs.

Contact Us

If you have any questions about our Returns & Refunds Policy, please contact us at:

AuraDigits
📧 muntahakumu@yahoo.com